Job Description

The contractor, as a strategic design leader, will work across multiple workstreams to define and visualize the end-to-end customer experience. The deliverables will include journey maps, service blueprints, and low-fidelity prototypes that guide execution teams across enterprise systems. This assignment emphasizes systems thinking, visual storytelling, and stakeholder alignment over production design.

Assignment Length: 9 months

Assignment Tasks:

• Lead experience design across multiple workstreams for the Pro Pricing program.
• Create journey maps, service blueprints, and low-fidelity prototypes to guide execution teams.
• Collaborate with cross-functional stakeholders to align on customer experience strategy.
• Use Figma, Miro, and PowerPoint to craft compelling visual narratives.
• Build influence through pre-meeting alignment and selective relationship-building.
• Iterate quickly and prioritize strategically in a dynamic enterprise environment.

Preferred Qualifications:

• Proven experience as a Principal UX Designer or equivalent strategic design role.
• Expertise in service design , systems thinking , and visual storytelling .
• Strong proficiency in Figma , Miro , and PowerPoint .
• Portfolio showcasing design artifacts and case studies that demonstrate experience strategy leadership.
• Ability to navigate complex enterprise dynamics and gain cross-functional buy-in.
• Experience in retail pricing is a plus but not required.
• Comfortable working in a hybrid environment (4 days/week in office).

NOTE: If you are selected for a contract assignment supporting The Home Depot, you will be a W-2 employee of a third party, not The Home Depot. This third-party company will be your employer and will be responsible for your onboarding, compensation, and benefits.

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