Technical Support Analyst Job at Visionaire Partners, Anchorage, AK

akJhQzBkdjh2dEdITERYLzJibVQ2WFp0
  • Visionaire Partners
  • Anchorage, AK

Job Description

Technical Support Analyst

Immediate opportunity for a Technical Support Analyst to join a top-notch company experiencing rapid growth!

RESPONSIBILITIES:

  • Define, document, and maintain standard operating procedures on troubleshooting supported desktop technologies, applications, and warehouse systems for continuous improvements.
  • Help to service and maintenance audio-visual equipment as needed.
  • Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal.
  • Ability to account for all active or inactive equipment in the CMDB; maintain asset and equipment end-of-life compliance procedures and participate in yearly CAPEX and IT budget requirements.
  • Will continuously monitor, effort, assign/re-assign, escalate, etc. Incidents/Requests with ServiceNow ITSM tool.
  • Fully document all service management incidents and requests in ServiceNow ITSM Suite
  • Timely acknowledgment and triage of service management incidents to determine the proper impact and urgency to recovery and prevent system outages. Search Service Desk knowledge base articles, SOP’s for possible incident resolutions.
  • Responsible for properly determining and assigning higher-tiered service management incidents/requests to responsible assignment groups if the resolution cannot occur at the TSA level.
  • Assist in the mentoring and training of all TSA II team members.
  • Responsible for troubleshooting and configuring software, printer, and connectivity-related issues beyond step-by-step instructions.
  • Provide 24X7 first-line support for all Warehouse Automation technologies which includes physical repairs of mechanical equipment as needed.
  • Act as the primary escalation point for vendor and operations team communications during individual market center system outages.
  • Maintain and ensure market centers' security threats and vulnerabilities are remediated to safeguard the enterprise environment.

This is a 6-month contract-to-hire position, working onsite in Anchorage.

Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouses/domestic partners, and dependents. Options include 401k with up to 4% match, medical, dental, vision, life insurance, short and long term disability, critical illness, hospital indemnity, accident coverage, and both Medical and Dependent Care Flexible Spending Accounts.

REQUIRED SKILLS:

  • 5+ years of help desk support experience
  • High-level understanding and experience in network troubleshooting, network design topology, TCP/IP knowledge, VLANS, and routing
  • Technical skills in vulnerability assessment, networking, operating systems, and incident response methodology
  • Exposure to ITIL foundational structures

PREFERRED SKILLS:

  • Industry-related certifications (A+, Security+, Network+, ITIL, Microsoft MCP/MCSE)
  • Bachelor's degree

Must be authorized to work in the US. Sponsorships are not available.

Job Tags

Full time, Contract work, Temporary work, For contractors, Immediate start, Flexible hours,

Similar Jobs

ProPivotal Staffing

Senior Accountant (CPA needed) Job at ProPivotal Staffing

 ...Senior Accountant (CPA needed) We are looking for a Senior Accountant to oversee the research, analysis, and documentation of complex...  ...(10% - 20%) Hybrid Work Flexibility: 3 days in-office, 2 days remote Growth Opportunities: Exposure to executive leadership and... 

Muddy Paws - Dog Walking/Pet Sitting

Dog Walker/Pet Sitter Job at Muddy Paws - Dog Walking/Pet Sitting

 ...answered yes to these questions, you could be the next Muddy Paws dog walker! Muddy Paws has an opening for the best job ever!...  ...Extra compensation can be earned via overnight boarding and pet sitting*3. Active JobDog walking is active, we keep moving until we... 

The Permanente Medical Group, Inc.

Hematology/Oncology Job at The Permanente Medical Group, Inc.

 ...Fulfilling the promise of medicine The Permanente Medical Group, Inc. (TPMG - Kaiser Permanente Northern California) is one of the largest medical groups in the nation with over 10,000 physicians, 21 medical centers, numerous clinics throughout Northern and Central... 

Pyramid Consulting, Inc

Registered Nurse (RN) - Inpatient Rehab Job at Pyramid Consulting, Inc

 ...Immediate need for a talented Registered Nurse (RN) Inpatient Rehab. This is a Fulltime opportunity with long-term potential and is located in Warm Springs, Georgia(Onsite). Please review the job description below and contact me ASAP if you are interested.... 

CD PROJEKT RED

Lead Lighting Artist Job at CD PROJEKT RED

 ...behind-the-scenes insights and stories direct from our team members! Job Description CD PROJEKT RED is looking for a Lead Lighting Artist to join our studio in Boston to work on Cyberpunk 2, the follow-up to Cyberpunk 2077 and the next major video game in the...