Technical Support Analyst Job at Visionaire Partners, Anchorage, AK

akJhQzBkdjh2dEdITERYLzJibVQ2WFp0
  • Visionaire Partners
  • Anchorage, AK

Job Description

Technical Support Analyst

Immediate opportunity for a Technical Support Analyst to join a top-notch company experiencing rapid growth!

RESPONSIBILITIES:

  • Define, document, and maintain standard operating procedures on troubleshooting supported desktop technologies, applications, and warehouse systems for continuous improvements.
  • Help to service and maintenance audio-visual equipment as needed.
  • Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal.
  • Ability to account for all active or inactive equipment in the CMDB; maintain asset and equipment end-of-life compliance procedures and participate in yearly CAPEX and IT budget requirements.
  • Will continuously monitor, effort, assign/re-assign, escalate, etc. Incidents/Requests with ServiceNow ITSM tool.
  • Fully document all service management incidents and requests in ServiceNow ITSM Suite
  • Timely acknowledgment and triage of service management incidents to determine the proper impact and urgency to recovery and prevent system outages. Search Service Desk knowledge base articles, SOP’s for possible incident resolutions.
  • Responsible for properly determining and assigning higher-tiered service management incidents/requests to responsible assignment groups if the resolution cannot occur at the TSA level.
  • Assist in the mentoring and training of all TSA II team members.
  • Responsible for troubleshooting and configuring software, printer, and connectivity-related issues beyond step-by-step instructions.
  • Provide 24X7 first-line support for all Warehouse Automation technologies which includes physical repairs of mechanical equipment as needed.
  • Act as the primary escalation point for vendor and operations team communications during individual market center system outages.
  • Maintain and ensure market centers' security threats and vulnerabilities are remediated to safeguard the enterprise environment.

This is a 6-month contract-to-hire position, working onsite in Anchorage.

Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouses/domestic partners, and dependents. Options include 401k with up to 4% match, medical, dental, vision, life insurance, short and long term disability, critical illness, hospital indemnity, accident coverage, and both Medical and Dependent Care Flexible Spending Accounts.

REQUIRED SKILLS:

  • 5+ years of help desk support experience
  • High-level understanding and experience in network troubleshooting, network design topology, TCP/IP knowledge, VLANS, and routing
  • Technical skills in vulnerability assessment, networking, operating systems, and incident response methodology
  • Exposure to ITIL foundational structures

PREFERRED SKILLS:

  • Industry-related certifications (A+, Security+, Network+, ITIL, Microsoft MCP/MCSE)
  • Bachelor's degree

Must be authorized to work in the US. Sponsorships are not available.

Job Tags

Full time, Contract work, Temporary work, For contractors, Immediate start, Flexible hours,

Similar Jobs

Pocketbook Agency

Assistant Property Manager Job at Pocketbook Agency

 ...Our discrete and kind Bay Area-based Private Client is seeking an Assistant Property Manager to support seamless operations and maintenance across multiple homes. These properties are made up of a diverse portfolio of residences across the Bay Area, from urban homes to... 

Quantam

Wildlife Health Communication Specialist Job at Quantam

 ...solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Wildlife Health Communication Specialist. This is a full-time position, up to 37.5 hours per week. Candidates must... 

F.E. Moran Group of Companies

CDL B Truck Driver Job at F.E. Moran Group of Companies

 ...DRIVER, CDL CLASS B Is this you? You put safety first, keeping your vehicle up to code and maintaining a clear driving record You are motivated to meet customer expectations through best-in-class service If yes, then we have an opportunity for an experienced... 

Oplu (formerly Chace People)

Senior Personal Assistant / Nanny for VVIP Household Job at Oplu (formerly Chace People)

Senior Personal Assistant / Nanny VVIP Private Household (Boca Raton & Wellington, FL) Location: Boca Raton & Wellington, Florida, USA Salary: $150,000+ gross per annum (depending on experience) Languages: Bilingual English & Spanish Contract: Permanent...

Pedal Haus Brewery

Dishwasher | Dish Machine Operator Job at Pedal Haus Brewery

 ...Pedal Haus Brewery is doubling in size this year and creating spectacular career opportunities. We are in search of highly outgoing and...  ...area Locally owned independent craft brewery. Award-winning beer, full menu, and huge patio spaces. Fun work environment, opportunities...