Epitec is seeking a Technical Information Specialist to join our automotive client's team. As a Technical Information Specialist, the candidate will play a pivotal role in providing manufacturer-level support to dealership service technicians by delivering accurate technical guidance on vehicle diagnostics and repairs.
Location: Smyrna, TN (Onsite)
This is a long-term, ongoing contract. W2 only.
Key Responsibilities:
- Provide technical assistance to dealership service technicians responding to TECH LINE cases via phone email or chat
- Guide technicians through vehicle diagnostics and repair procedures using service manuals internal databases and technical resources.
- Document all support cases thoroughly search for related cases and update or close reports as appropriate.
- Collect and report technical data on new vehicle incidents for further engineering analysis.
- Provide remote support via Tech Link sessions to assist with scan tool diagnosis at dealerships.
- Monitor Salesforce dashboards and reports to ensure timely and effective case resolution.
- Support internal team members by completing assigned tasks and contributing to a collaborative contact center environment.
- Perform general dealer support and department-specific administrative duties.
- Uphold brand values and contribute to long-term customer satisfaction and business growth.
Qualifications:
- High School Diploma or GED required.
- Associates in Automotive Technology preferred or 2 yrs. Automotive technical experience in lieu of education
- Minimum typing speed of 30 WPM.
- Basic computer proficiency and ability to navigate technical resources.
- Automotive enthusiast with a positive helpful attitude.
- Excellent verbal and written communication skills.
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