Job Description

Position Details

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Active - Benefit Eligible and Accrues Time Off

Work Hours per Biweekly Pay Period: 80.00

Shift : Monday - Friday Nights

Location : 1324 Lakeland Hills Blvd Lakeland, FL

Pay Rate : Min $27.82 Mid $34.78

Position Summary

Serves as a team member in one of the following Technology work groups: Service Delivery, Network Operations, Network Engineering, or Telecommunications. Performs the specific duties and general competencies required of the team and role for which s/he is assigned. Is responsible for ensuring that standard requests for end user telephony, hardware, and/or software are deployed in a timely manner, using documented procedures. Provides 1st and 2nd level technology support to end users by receiving and responding to problem/incident calls and other requests for service. Performs 1st level IT infrastructure support, maintenance, and monitoring. Works independently and as part of a team and is accountable for meeting or exceeding the expected outcomes and goals of both. Demonstrates sense of urgency and ownership, high degree of self-motivation, commitment, integrity, enthusiasm, initiative, and pride in work. Committed to providing excellent end user technology support and customer service to staff, physicians, business partners, and vendors. Shares, as scheduled, a 24-hour, 7-day week responsibility for all aspects of team functions. May perform other duties as assigned.

Position Responsibilities

People At The Heart Of All That We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Safety And Performance Improvement

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

Stewardship

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

Systems Engineer II

Demonstrates the ability to perform all of the standard work/tasks listed on the System Engineer 2 competency checklist (workgroup/team specific).

Follows standard operating procedures.

Adheres to IT Security Policies and procedures. Assists in the identification of risks and escalates for remediation.

Provides 2nd level end user technology support and 1st level IT infrastructure support.

Intermediate system administration - device setup/configuration, etc.

Demonstrates the ability to troubleshoot and resolve standard end user technology issues.

Participates in projects as a team member; Ensures that project timelines and outcomes are met.

Ability to perform all SE 1 tasks at expert level (team specific).

Nonessential:

• Associate Degree

Nonessential:

• Any Accredited Degree

Other information:

Experience Essential: 1.5 -3 Years IT experience in an enterprise computing environment. Workstation security and patch management processes. Telecom - end user device installation and support. Cable management skills.

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