Job Description

Systems Analyst - Jacksonville, FL or Deerfield Beach, FL

POSITION OVERVIEW :

We are seeking a System Analyst with strong experience in Single Sign-On (SSO) integrations and SAML configurations , combined with foundational Business Analyst responsibilities . This role requires a hybrid skill set – technical expertise in identity management and system integration, along with the ability to communicate effectively with business stakeholders. The candidate will also participate in on-call support and act as a liaison between technical teams and business users.

KEY RESPONSIBILITIES :

Technical Responsibilities:

• Design, implement, and maintain SSO solutions using protocols such as SAML, OAuth, and OpenID Connect .
• Configure and troubleshoot SAML-based integrations with enterprise applications.
• Collaborate with Identity and Access Management (IAM) teams to ensure secure and seamless authentication.
• Document system specifications, integration workflows, and technical configurations.
• Perform system analysis to identify gaps and propose solutions for authentication and authorization processes.

Business Analyst Responsibilities:

• Gather and document business requirements for new features and enhancements.
• Translate business needs into functional and technical specifications.
• Facilitate meetings with stakeholders to clarify requirements and provide status updates.
• Create use cases , process flows , and user stories for development teams.
• Support UAT (User Acceptance Testing) and ensure deliverables meet business expectations.

Operational Responsibilities:

• Provide on-call support for critical authentication and integration issues.
• Act as a point of contact for business users during incidents and escalations.
• Communicate effectively with both technical teams and non-technical stakeholders.

REQUIRED SKILLS & QUALIFICATIONS :

Technical Expertise :

• Hands-on experience with SSO integrations , SAML configurations , and identity federation.
• Familiarity with OAuth 2.0 , OpenID Connect , and related security protocols.
• Basic understanding of Active Directory , LDAP , and IAM concepts.

Business Analysis Skills :

• Strong communication and stakeholder management skills.
• Experience in creating BRDs , functional specifications , and process documentation .
• Ability to analyze business processes and recommend improvements.

Other Requirements :

• Willingness to participate in on-call rotation .
• Strong problem-solving and troubleshooting skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

PREFERRED QUALIFICATIONS :

• Experience with cloud identity providers (Azure AD, Okta, Ping Identity).
• Knowledge of API integrations and web services .
• Familiarity with Agile methodologies and tools like Jira and Confluence .

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