Job Description

TWP is seeking a Store Manager, at our upcoming Austin, TX location. This role will be responsible for driving the business forward by providing exceptional customer experience and creating long-lasting client relationships. This is a sales floor and operations-centric role, focused on creating an environment in which feedback is constant, and the customer is always the top priority. It is the responsibility of the Store Manager to cultivate a store team that supports and motivates one another, and to create a legacy for themselves. Further, this individual must oversee and manage the operations of the store to ensure they run smoothly, optimizing profitability and efficiency.

RESPONSIBILITIES:

• Meet personal and store sales goals by ensuring that each customer receives outstanding customer service.
• Establish returning client business for the store by developing and maintaining long-lasting relationships.
• Utilize and leverage companies selling culture and training tools to meet and exceed KPI expectations.
• Demonstrate understanding of each business channel and subsequent department of responsibility and be able to effectively communicate needs to each.
• Actively learn and speak to each collection, with the goal of always building stronger stylists. Understand the brand lineage and how each collection ties to the last.
• Maintain an engaged, active sales floor presence to lead by example and coach staff to develop strong client relationships.
• Provide in-the-moment feedback on the sales floor, with the goal of inspiring and developing the sales team.
• Maintain organization, upkeep, and cleanliness of both the front and back of the house to ensure optimum merchandise flow and accuracy.
• Recruit, hire, onboard, and train all new hires.
• Participate in all Divisions of Responsibility (Human Resources, Operations, Client Services, and Visuals) to support overall business and develop as a well-rounded leader.
• Ensure the integrity of payroll and the payroll process.
• Actively support and embrace Diversity, Equity, and Inclusion initiatives.
• Ensure that the sales floor is meticulously maintained and reflects the brand.
• Cultivate an environment which promotes teamwork and comradery.
• Remain coachable and open to feedback to continuously develop in your role.

REQUIREMENTS:

• 3+ years of management experience required, particularly in a similar capacity within the Fashion and Retail Industry.
• 2+ years of previous sales experience required.
• A demonstrable understanding of relationship-driven selling.
• Ability to constantly bend, open, lift, carry and move merchandise.
• Ability to work daily with telephone, POS and computer equipment.
• Proficiency in Microsoft Office Suite preferred.
• Ability to work on a flexible schedule which may include days, nights, weekends, and holidays.

COMPETENCIES:

• Customer focus
• Drive for results
• Team player
• Time management
• Personal credibility
• Business acumen
• Communication
• Managerial courage
• Managing performance
• Motivating others

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