Job Summary
The Service Desk Analyst is responsible for providing first-level technical support to end users by addressing IT-related queries and issues. This role involves diagnosing and troubleshooting hardware, software, account and network related issues, escalating unresolved issues to respective support groups, ensuring timely and effective resolution to maintain business productivity. The Service Desk analyst plays a critical role in delivering excellent customer service and contributing to overall efficiency of the IT support organization.
Role and Responsibilities:
Qualifications:
Preferred Experience
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