Job Description

Immediate need for a talented Service Desk Agent. This is a 12+ Months Contract opportunity with long-term potential and is located in Richmond, VA (Hybrid) . Please review the job description below and contact me ASAP if you are interested.

Job ID:25-95417

Pay Range: $18 - $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Requirements and Technology Experience:

• Help users complete provisioning and onboarding technology set-up
• Provide application support through remote access tools to resolve internal end user issues
• Top notch customer focused support
• Utilize Client as the ticketing tool to track and escalate tickets for end users
• Monitor and respond quickly and effectively to calls received to the Client Onboarding team
• Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
• Remotely access and support end user machines to achieve first call resolution
• Utilize Client as the ticketing tool to track and escalate tickets for end users

Key Requirements and Technology Experience:

• Key skills: ServiceNow, Ticketing, Troubleshooting.
• High School Diploma, GED, equivalent certification or military experience
• Excellent written and verbal communication skills
• At least 1 year of remote help desk support experience
• Fluent in English
• Client Integration Basics Certificate or 1 + year of equivalent Client support experience
• Windows 10 Certificate or 1+ years of equivalent Windows OS support experience
• High School Diploma or equivalent IT certifications/speciality
• At least 2 years of experience with remote or in person help desk support for Virtual Machines, PCs, and Macs
• 1+ year of experience with IT ticketing platforms (ex. Client)
• Bachelor’s Degree
• Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience
• ITIL Certification
• 2+ years of remote help desk support experience
• 1+ years of experience with Active Directory services integration
• 1+ years of experience with Client suite applications
• 1+ years of experience in MDM solution (Airwatch)
• ITIL certification or A+ certification
• Client Integration Basics Certificate or 2+ years of equivalent Client support experience
• Windows 10 Certificate or 2+ years of equivalent Windows OS support experience.

Our client is a leading Banking and Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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