SUMMARY
The Senior Installation and Service Technician installs, maintains, repairs, and troubleshoots equipment at customer site, acting as a technical expert on all machines. Verifies that all service meets customer specifications and is in accordance with Company quality standards. Train new and existing Service Technicians. Reviews expense reports for accuracy and completeness.
ESSENTIAL FUNCTIONS
· Serves new/existing customers by analyzing work orders, conducting tests, investigating complaints, and resolving problems.
· Planning daily travel schedule.
· Establishes service by analyzing requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
· Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
· Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, calling for repairs.
· Documents service and installation actions by completing forms, reports, logs, and records.
· Maintains customer confidence by keeping service information confidential.
· Updates job knowledge by participating in educational opportunities, reading professional publications.
· Trains customers on programming, and full function operation of machinery and equipment.
· Accomplishes operations and organization mission by completing related results as needed.
· Provides phone support to customers when not in the field.
· Attend 2 to 4 trade shows annually.
· Around 70% of the time travel to job sites with the United States and occasionally Canada and Mexico.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
· Education/Training: Mechatronics or equivalent.
· Experience/Skills: 5+ years’ experience in relevant field. High level of expertise in reading electrical schematics and electronics troubleshooting. Must be able to work independently with little to no supervision. Analyze information; use judgment; develop and maintain client relationships; equipment maintenance; strong written and verbal communication; quality focus; results driven; supply management.
Must have Customs Brokerage Entry Writing experience. Onsite availability in the San Francisco office is also a must have for this role. Job Description We are seeking a skilled and detail-oriented professional to join our team. This role combines responsibilities...
...reading with children, leading group activities, craft preparation, playground supervision, feeding and supervision of meal times, cleaning and other duties as assigned. Education: High school diploma or GED and one year of experience caring for children....
...Acutis is seeking motivated and enthusiastic interns to join our clinical molecular laboratory team. The unpaid 8-week internship offers... .... Engage in hands-on practice with contrived samples to develop skills in UTI sample plating, extraction, and PCR. Review and...
...seeking an experienced Contract Administrator to support our Heavy Civil Construction operations throughout California. As a leading contractor in the industry, we pride ourselves on delivering high-quality infrastructure projects in a collaborative and safety-focused...
...Purpose The primary purpose of this position is to perform the daily activities of the Housekeeping Department in accordance with current federal, state, and local standards, guidelines and regulations governing our facility, and as may be directed by the Executive Director...