Job Description

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as a Revenue Cycle Management (RCM) Supervisor .

RCM Supervisors care for the people who care for patients by providing expert business support to our healthcare organization. With focus on achieving daily/ weekly/ monthly goals, training and developing team members, quality control, and team management to produce productive performance expectations. Supervisors will be working with insurance companies, patient services, collections and leading a team.

Essential Responsibilities:

• RCM Supervisors lead teams performing insurance adjudication, customer service, and patient collection job functions that require superior service and attention to detail.
• Bring better care to the front lines by supporting the execution and achievement of functional areas and company goals.
• Partners with internal departments to resolve issues related to all tasks and assignments supporting the business.
• Point of contact for internal and external customer inquiries, which entails contacting insurance companies and/or addressing patient inquiries.
• Uses software and company systems to source, obtain, process, audit and analyze standard data reporting and presenting.
• Responds to and resolves issues related to claim adjudication, patient and billing inquiries.
• Vendor relationships and accountability.
• May be required to monitor position related productivity and quality standards.
• Other duties as assigned.

Requirements/Qualifications:

• Education Level: Bachelor’s degree preferred or 2 – 3 years’ relevant experience.
• Job related/Industry experience preferred.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Excellent problem solving/analysis collaboration.
• Self-motivated individual with leadership qualities and strong attention to detail.

Additional Details:

• Base Pay Range: $58,000-68,000 annually (Actual pay may vary based on experience, performance, and qualifications.)
• This position is based on-site in East Syracuse, NY, but can be remote based on geographic location, if the candidate is located outside the 45-mile radius from our East Syracuse, NY office.
• A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.
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