Job Description

Operations Manager

Location: St. Louis, MO

Reports to: Director of Operations

Hours: Full-time

Petite Keep is a rapidly growing direct-to-consumer (DTC) brand on a mission to reimagine keepsakes. We’re an energetic and passionate team building a brand that will last for generations to come. We foster a collaborative and fast-paced environment where everyone has the opportunity to make a meaningful impact.

We’re looking for a Operations Manager to join our Operations team. This role is pivotal to ensuring our inventory and fulfillment operations run with excellence. You’ll transform data into actionable insights and play an integral role in leading our warehouse operations. 

You’ll collaborate with our Fulfillment Manager, Customer Experience Managers, White Glove Associate, and leadership to ensure seamless operations. This is a highly analytical and detail-oriented role that calls for a process-minded problem solver who thrives in a fast-paced environment.

Role Responsibilities

• Analyze daily order data to monitor trends, forecast demand, and flag anomalies
• Maintain and improve inventory planning models to optimize stock levels and reduce stockouts or overages
• Lead Embroidery and Inventory Zone in the PK Palace (our STL based Warehouse!)
• Create and maintain dashboards, reports, and KPIs across operations, fulfillment, and customer experience
• Identify and implement process improvements within inventory and operational workflows
• Coordinate closely with warehouse teams on stock, replenishment needs, and inventory audits
• Partner with the Director of Operations to develop weekly and monthly operations reports
• Serve as point-of-contact for cross-functional inventory and order data questions

Qualifications

• 2-3 years of experience in inventory planning, operations, process management, or data analytics
• Bachelor’s degree or equivalent work experience in supply chain, business, or related field
• Highly proficient in Excel/Google Sheets
• Excellent attention to detail and ability to identify trends and outliers in data
• Process-driven thinker with the ability to independently problem-solve and prioritize competing demands
• Comfortable working in a fast-paced, evolving environment
• Located in the Greater St. Louis Area (some in-person warehouse presence required)
• Passion for Petite Keep’s mission and commitment to customer experience

Petite Keep Core Values

• Customer Obsessed, always
• Be curious, grow every day
• Optimistic, high energy
• Own the outcome
• Dedicated to the details

The PK Career Experience

• Paid Parental Leave
• Unlimited PTO (with Director approval during peak seasons)
• 10 Paid Holidays
• 401K after 90 Days of Employment
• Company Sponsored Health Insurance
• Annual Petite Keep product allowance + employee discount
• Weekly Lunch Stipend
• Monthly Wellness Stipend
• $1,000 Educational Stipend
• Employer-paid month-long sabbatical after 5 years of service

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