Job Description

About the Role

Join BIG Language Solutions , a global leader in language services, as a Mandarin Interpreter .

We’re looking for a skilled linguist fluent in Mandarin to support our Customer Support team . You’ll provide live interpretation for U.S. customers, ensuring clear and accurate communication between English-speaking clients and non-English-speaking customers.

If you’re passionate about languages, communication, and helping people connect across cultures — we’d love to hear from you.

Key Responsibilities

• Deliver real-time consecutive or simultaneous interpretation between English and Mandarin during customer calls.
• Assist U.S.-based customers in resolving inquiries with professionalism and empathy.
• Ensure accuracy and neutrality while interpreting — no omissions or alterations in meaning.
• Handle all interactions with confidentiality and discretion .
• Maintain high standards of interpretation , preserving tone, context, and clarity.
• Collaborate with QA and leadership teams to enhance communication quality and customer satisfaction.
• Meet call handling, quality, and compliance benchmarks.
• Stay updated on cultural nuances, terminology, and client-specific guidelines.

Required Skills & Qualifications

• Fluency in Mandarin and English (spoken and written) .
• 1–2 years of experience in an international call center serving U.S. clients preferred.
• Prior interpreting experience is highly desirable.
• Excellent listening, memory, and note-taking abilities.
• Strong communication and customer service skills.
• Ability to perform effectively in a fast-paced environment .
• Knowledge of cultural sensitivities and professional communication etiquette .
• Experience with interpreting platforms, CRM tools, or call center software is a plus.

Educational Qualifications

• Bachelor’s degree in any discipline.

Shifts Available:

8:00 AM - 4:30 PM EST

10 AM - 6:30 PM EST

11:30 AM - 8:00 PM EST

2:30 PM - 11:00 PM EST

Why Join BIG Language Solutions

At BIG , we connect the world through language. As part of our team, you’ll be joining a mission-driven organization that values diversity, excellence, and collaboration. Your voice — and your language — will make a difference every day.

🌍 Think global. Think BIG.

🔗 Visit us:

💼 LinkedIn: BIG Language Solutions

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