Insurance Verification Specialist Job at StaffSource, Knoxville, TN

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  • StaffSource
  • Knoxville, TN

Job Description

Make an impact where it counts. As a Verification & Authorization Specialist, you’ll play a critical role in ensuring patients can access the care they need without unnecessary delays. You’ll be the go-to expert for verifying insurance coverage, obtaining pre-authorizations, and making sure the details are handled with accuracy and care.

This isn’t just a back-office role — it’s a chance to be part of the patient care journey, working alongside a collaborative team that values precision, communication, and professionalism.

What You’ll Do

  • Serve as the first line of support by verifying patient insurance eligibility and coverage requirements.
  • Secure pre-authorizations for therapy services, ensuring patients can begin treatment on time.
  • Accurately document all communication with providers, payors, and patients.
  • Load verified information into the system and keep patient records up to date.
  • Clearly and confidently explain coverage details to patients in a way they understand.
  • Apply knowledge of CPT, HCPCS, and ICD-10 coding as needed.
  • Work independently while also contributing to a supportive, solutions-driven team.
  • Jump in on other responsibilities as needed — flexibility is key.

What You Bring

  • High School Diploma or GED required; additional education in healthcare administration a plus.
  • Prior experience verifying insurance coverage and securing authorizations for therapy or medical services.
  • Familiarity with medical terminology, CPT, HCPCS, and ICD-10 coding.
  • Previous billing experience preferred.
  • Excellent communication skills — both verbal and written — with the ability to simplify complex information for patients.
  • Strong organizational skills and the ability to manage multiple priorities with attention to detail.

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