Job Description

Job Summary:

The Inside Sales Specialist supports the Inside Sales Manager and Regional Sales Managers while learning the business, industry, and growing their sales knowledge. This role provides critical administrative and customer service support to ensure smooth operations, high customer satisfaction, and effective internal collaboration. This position is based at our Columbus corporate office.

The ideal candidate will be detail-oriented, highly organized, proactive, and eager to develop professionally in the sales field while contributing to a fast-paced and growing team.

Key Duties and Responsibilities:

Bid & Opportunity Support:

• Identify Department of Transportation (DOT) bid opportunities in approved states for Barrier systems and Attenuators.
• Send pre-bid emails and track opportunities.

Zoneguard-Specific Support:

• Maintain accurate inventory, sales, and letting spreadsheets.
• Use and update Hubspot for all quotations and projects.
• Manage rental lifecycle using Rentopian.
• Coordinate online ZoneGuard training as required.
• Collect and organize project details from the Project Manager or Estimator prior to barrier deployment.
• Proactively manage returns.

General Sales Support:

• Collaborate with sales team to assist with customer requests and inquiries.
• Contact customers for project updates and feedback.
• Perform other administrative tasks as assigned.

Qualifications and Requirements:

• Bachelor’s degree preferred
• Strong time management and organizational skills with the ability to manage multiple priorities
• Excellent written and verbal communication skills and a customer-focused mindset
• Team-oriented with a willingness to collaborate across departments
• Self-motivated with the ability to take initiative and work independently
• Proficiency in Microsoft Office, especially Excel
• Experience using a CRM, preferably Hubspot
• Familiarity with rental business model and associated software (Rentopian) is a plus

Travel:  Up to 10%

What We Offer:

• Competitive compensation
• Health, dental, vision, short & long-term disability, and life insurance options
• 401(k) with company match
• Paid time off and holidays
• Supportive and team-oriented work environment

About Hill & Smith:

Hill & Smith, Inc. is an industry-leading manufacturer of highway safety products, software, and services committed to protecting the traveling public and enhancing infrastructure safety. Headquartered in Columbus, Ohio, we are a member of the HS Roads & Security division of Hill & Smith Holdings PLC, based in Birmingham, England and publicly traded on the London Stock Exchange. Our worldwide Group Purpose is to “Create sustainable infrastructure and safe transport through innovation.”

Hill & Smith, Inc. operates four manufacturing facilities in the US and sells a wide array of transportation safety products around the world. Our products include roadside safety hardware (steel barriers and attenuators), work zone safety products (arrow boards, message boards, and speed trailers), and ITS smart work zone solutions (roadside data collection equipment and software).

Our purpose is to design and deliver innovative solutions to protect the traveling public and road workers by making transportation safer, smarter, and more sustainable.

Our Core Values:

At Hill & Smith, our values guide everything we do:

• Safety – Safety is everyone’s responsibility.

• Trust and Respect – We build trust through responsible actions and honest relationships. We value everyone and treat people with dignity and professionalism.

• Urgency – We act promptly and with the intention to make things happen efficiently and effectively.

• Collaboration – We work hand in hand to achieve our goals.

• Accountability – Each of us is responsible for our words, our actions, and our results.

• Forward Thinking – We always look ahead and plan for what could happen. We aren’t afraid of taking risks, and we are always willing to learn and grow.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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