Job Description

Summary

The HR Shared Services Associate serves as the liaison to employees and managers in a call center environment and/or business location(s). Acts as an HR Generalist in a primary point of contact role for employees to support, respond, handle, answer, and action issues/questions regarding policies, procedures, and HR systems. Will support centralization projects about process redesign along with program and policy improvements.

Essential Duties and Responsibilities:

• Employee and Manager Support: Handling a high volume of inbound calls on the HRXpert phone line, creating cases in HRConnect for each call, and resolving inquiries in a timely manner.
• Issue Resolution: Researching and resolving diverse HR issues to ensure accurate information and appropriate support are provided.
• HR Life Cycle Support: Guiding employees through various HR processes, including onboarding, leave management, job changes and offboarding.
• Service Excellence: Delivering exceptional customer service, ensuring inquiries are addressed promptly and effectively.
• Compliance Assurance: Ensuring adherence to company policies and governmental regulations, including I9 and eVerify requirements.
• Data Quality: WorkDay data entry and transactions for various employee lifecycle events (hires, job changes, compensation, etc.).
• Supporting Open Enrollment and Leave of Absence activities.
• Collaboration: Ability to work effectively across various shared service teams (IT, HR, Payroll, Legal, etc)
• Timely Escalations: Escalating customer dissatisfaction when necessary to the right HR Specialist.

Required Qualifications:

• Bachelor’s Degree in Human Resources or related field.
• Minimum of 1 year of HR experience, preferably various areas of HR such as Onboarding and Offboarding process management, HRIS, Benefits, & LOAs, supporting multi-site or remote clients.
• Experience working in shared services environments and with HR technologies.
• Excellent verbal and written communication skills.
• Ability to partner across the company and with executive leadership.
• Strong presentation and delivery skills.
• Ability to take initiative and solve business problems.
• Adept at handling multiple competing priorities and duties in a fast-paced, results-driven, rapidly changing environment – with minimal daily oversight.
• Fluent in Spanish is a plus

Under This Roof, We Also Value

• Experience with ADP products, Workday/HRIS systems, and SAP.
• Experience with case management systems like Neocase, ServiceNow, Salesforce HR, or Oracle products.
• Strong problem-solving and analytical skills.
• Excellent customer service orientation and attention to detail.
• Proficiency in MS Office or Google products.
• Ability to manage a high-volume and fluctuating workload.

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