Job Description

HSS Hospitality Staffing Solutions (HSS) is recognized as the largest national hospitality staffing company today serving over 900 hotels nationwide. Our commitment to quality in servicing hospitality clients has earned HSS the trust and respect of the best hotel brands in the business. We are committed to finding and placing the best hospitality talent in the industry!

HSS Is seeking a General Manager (GM) for our client located in Chicago, IL area (Hoffman Estates/Schaumburg, IL area).

As the GM you will be the driving force behind the hotel's success-overseeing operations, financial performance, and team leadership to ensure exceptional guest experiences. Your expertise in strategic planning, revenue management, and team development will position the hotel for long-term growth and market leadership. This role requires a dynamic leader who can balance operational efficiency with a commitment to hospitality excellence.

Key Responsibilities

1. Strategic Leadership & Asset Management

• Property Oversight: Maintain and enhance the hotel's physical assets, ensuring a well-kept, safe, and inviting environment.
• Business Strategy: Develop and execute strategies to drive financial performance, guest satisfaction, and operational excellence in alignment with Alps Management Services' vision.
• Brand Compliance: Ensure the property consistently meets or exceeds brand standards, creating a welcoming and high-quality experience for guests.

2. Financial Performance & Revenue Growth

• Budgeting & Forecasting: Create and manage budgets, financial projections, and cost-control measures to optimize profitability.
• Sales & Marketing: Work closely with sales, marketing, and revenue management teams to drive occupancy, boost market share, and maximize revenue.
• Performance Analysis: Monitor key financial metrics (RevPAR, ADR, GOP) and adjust strategies to meet or exceed business objectives.

3. Operational Excellence & Guest Experience

• Daily Operations: Lead all operational departments-including front office, housekeeping, food & beverage, and maintenance-to ensure efficiency, cleanliness, and top-tier service.
• Cost & Inventory Management: Oversee procurement and inventory to maintain quality service while controlling expenses.
• Quality Assurance: Conduct routine property inspections and audits to uphold regulatory compliance and service excellence.

4. Team Leadership & Development

• Talent Acquisition & Retention: Recruit, train, and develop a high-performing management team and staff.
• Performance Coaching: Foster a culture of accountability, collaboration, and innovation through regular coaching and performance evaluations.
• Employee Engagement: Drive initiatives that enhance workplace culture, recognize achievements, and maintain strong team morale.

5. Community & Brand Relations

• Local Engagement: Represent the hotel at community events, industry functions, and civic engagements to enhance its reputation.
• Partnerships & Networking: Build relationships with local businesses, government officials, and vendors to create strategic opportunities.
• Guest Satisfaction: Monitor guest feedback and implement continuous improvement initiatives to maintain exceptional service standards.

Qualifications

• Education: Bachelor's degree in hospitality management, business administration, or related field preferred.
• Experience: Proven experience in hotel management, including leadership roles with increasing responsibility; full-service hotel experience is a plus.
• Financial & Technical Skills: Strong proficiency in budgeting, financial analysis, and hotel management systems.
• Leadership & Communication: Exceptional problem-solving, decision-making, and team leadership skills in a fast-paced environment.
• Schedule Flexibility: Willingness to work evenings, weekends, and holidays as needed.
• Language: Fluent in English; additional languages are a plus.
• Brand Experience: Marriott experience is a plus +

Compensation

The pay range for this position is $100K-120K annually.

This range represents the minimum and maximum pay that Hospitality Staffing Solutions reasonably and in good faith believes it will pay for this role at the time of posting.

Additional Compensation may include discretionary annual bonus

Benefits

This is a Direct Hire position with our client, the offer Medical, Dental, and Vision insurance among other benefits as well.

Application Process & Deadline

You can apply for this position or any additional positions by visiting

Applications will be accepted until the position is filled.

Equal Opportunity Statement

Hospitality Staffing Solutions (HSS) is an Equal Opportunity Employer. We are committed to creating a workplace where all individuals are treated with respect and dignity. Employment decisions are based on business needs, job requirements, and individual qualifications-without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state, or local laws.

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