Job Description

The Healthcare Process Engineer collaborates with the Transformation Team to advance the Care Logistics mission. This involves aiding hospitals in overhauling their operations through a blend of mindset shifts, methodological approaches, and technological enhancements. The role contributes to achieving the organizational goals in Client Engagement and by also supporting Sales & Marketing, and Product Management and Development.

ESSENTIAL RESPONSIBILITIES :

Client Engagement Functions

In partnership with the Executive Advisor and Solutions Engineer, drive the transformation effort for client engagements. Serve as the knowledge resource and detailed process expert for assigned client.

• Participate in executive focus sessions and leader connect sessions, and present findings as needed.
• Collaborate with hospital resources to implement Care Logistics' proven transformation methodology for assigned clients.
• Assist with the documentation and analysis of current state processes using six sigma and lean methodologies.
• Contribute to the design of future state processes and provide recommendations to achieve transformational results.
• Assist in the development of Standard Operating Procedures as needed.
• Provide input on application configuration to support future state recommendations.
• Train client resources on process-related aspects of the training curriculum.
• Audit client's delivery of education/training for accuracy and completeness.
• Support testing events to ensure that technical solutions meet expected future state and SOP targets.
• Provide support during go-live events, including operational and technical go-lives.

As a member of the Post Live Services team, assist clients who have implemented Care Logistics solutions by assessing hospital role responsibilities, processes, and technology through data analysis, observations, and interviews (visits may be onsite, remote, or a combination of both).

• Assist in supporting software upgrades by updating Standard Operating Procedures (SOPs), participating in testing sessions, delivering training events, and providing support during go-live events.
• Conduct Post Live Visits to evaluate the impact of transformation efforts and make recommendations for further improvement. Assist in the development of transformation strategies that drive meaningful change.
• Compile and analyze data to prepare executive presentations and reports presenting performance data. Ensure data accuracy and completeness, and present insights and recommendations to senior leadership.
• Utilize data and analytics to evaluate client performance and identify opportunities for improvement. Collaborate with the team to develop and implement process improvement initiatives.
• Provide support to Care Logistics' leadership and sales teams in managing customer accounts, and ensure ongoing customer satisfaction. Assist in the development of account management strategies and ensure timely and effective resolution of customer issues.

Product Management and Development

• Collaborate with Product Management to ensure a continuous feedback loop of subject matter expertise. Share insights on industry trends, market challenges, and customer needs to guide product development.
• Conduct market research and analyze data to identify emerging trends and opportunities. Prepare reports and presentations summarizing research findings and insights.
• Work with Product Management and Sales teams to clarify market problems that potential clients are facing. Collaborate with cross-functional teams to develop solutions that address customer needs.
• Act as the voice of the customer in guiding Product Management and Development teams in design decisions for technology. Provide insights and feedback to ensure products meet customer needs and expectations.

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS :

REQUIRED

• Bachelor’s degree in Industrial Engineering or a related field
• 1-3 years of successful experience in healthcare process improvement

PREFERRED

• Healthcare business process redesign consulting experience preferred
• Experience with Electronic Health Records, EHR, platforms including ADT, clinical and ordering processes preferred

KNOWLEDGE, SKILLS, AND ABILITIES :

• Ability to form strong bonds and enhance team performance
• Adaptability: ability to embrace change and shift focus when unexpected work arises
• Time Management: ability to use discernment to prioritize tasks and decide what to focus on to maximize impact
• Customer Service: ability to actively seek to understand the needs of others and provide a positive experience that addresses their needs, questions, and concerns
• Strong organizational and quality management skills with ability to handle multiple, competing tasks and priorities
• Strong interpersonal skills with ability to effectively communicate with a diverse group of stakeholders (prospects, clients, hospital executives, nurses, implementation staff, etc.)
• Ability to maintain confidentiality, and use discretion
• Able to effectively represent Jackson Healthcare/Care Logistics values and principles in decision-making and actions
• Healthcare business process redesign consulting experience required

TRAVEL REQUIREMENTS & WORKING CONDITIONS :

• 30-70% travel required
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; write; type; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

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