Job Description

Looking for a highly skilled individual to join the Microsoft OP2OL (On-Premises to Online) Factory Team, focusing on Government, DoD, and Commercial customers. This role plays a critical part in ensuring secure, reliable, and efficient migrations of on-premises Dynamics CRM environments to Dynamics 365 Online, within Azure Government and GCC/DoD cloud environments. This involves working closely with engineers, solution architects, and customers to plan, troubleshoot, and execute migrations that meet Microsoft’s high standards for data security, compliance, and performance.

Key Responsibilities

• Execute end-to-end CRM on-premises to cloud migrations using the Migration toolset.
• Manage migration projects for GCC, GCCH, and DoD tenants while adhering to strict compliance protocols.
• Perform pre-migration analysis, environment validation, and readiness checks.
• Monitor and troubleshoot migration failures in SQL Server, Azure Storage, IIS in Virtual Machines.
• Work with cross-functional teams (Engineering, FastTrack, Azure Operations) to resolve blockers.
• Provide detailed documentation of migration steps, error resolutions, and optimization recommendations.
• Collaborate with customers and partners to understand their technical environment, pain points, and success criteria.
• Flexibility to work during weekends occasionally.
• Ensure all processes comply with Microsoft’s Secure Future Initiative (SFI) and DoD data handling standards.
• Support the planning of potential new cloud services, features, and capabilities.

Minimum Qualifications

• US Citizen with a Bachelor’s Degree or equivalent relevant work experience
• CSP Associate level cloud certification/s in either AWS, Microsoft Azure, OCI, Google Cloud preferred
• 3-5 years of IT experience
• Active Secret Clearance

Required Skills

• Basic understanding of Microsoft Dynamics CRM (on-premises and Dynamics 365 Online) architecture, components, and upgrade paths.
• Proficiency in writing SQL queries, troubleshooting performance issues, and managing database restores/backups.
• Skilled in monitoring and troubleshooting web server issues in CRM environments.
• Basic understanding of Azure administration — including VM setup, networking, storage accounts, and access control (RBAC).
• Basic understanding of Power Platform administration of Dynamics CRM environments and Dataverse.
• Excellent analytical and problem-solving skills across multiple Microsoft technologies.
• Experience with incident tracking and management.
• Strong communication and collaboration skills to interface with customers, partners, and internal engineering teams.

Soft Skills

• Ability to handle multiple projects under tight timelines.
• Proven experience working directly with customers, understanding their pain points, and translating them into actionable solutions.
• Excellent written and verbal communication skills.
• Commitment to data security, compliance, and customer success.

Other Job Specific Skills

• Fundamental knowledge of Identity Access Management and Shared Security responsibilities.
• Broad understanding of backup and/or storage principles, theories, and concepts within the cloud environments.
• Hands-on experience supporting enterprise server, backup and/or storage solutions within the cloud environments.
• Analytical and problem-solving skills.
• Broad troubleshooting knowledge to include the areas of storage, backups, server operating systems and networks.
• Knowledge of cloud service providers.
• Cloud command line scripting skills
• Documentation skills to include creating and updating detailed environment design, installation, and support documentation.
• Outstanding communication, project & priority management, and collaboration skills.
• Knowledge of information life-cycle management concepts and best practices.

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