Job Title: Desktop Support Engineer
Location: Atlanta, GA 30326
Duration: 3-Month Contract (with possibility of extension or conversion)
Summary:
We are seeking an experienced Desktop Support Engineer to provide exceptional technical and customer support in a professional, fast-paced environment. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a proactive approach to customer service.
Responsibilities:
• Provide deskside and remote technical support to end users.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Manage and work service tickets efficiently and accurately.
• Assist with the distribution and setup of hardware across multiple locations.
• Deliver proactive, high-quality customer service with professionalism and urgency.
Requirements:
• 10 years of overall IT experience with a strong background in end-user and desk-side support.
• 5+ years in customer service with a focus on client-facing communication.
• Proven record of good tenure and reliability in previous roles.
• Experience supporting users in financial, banking, or legal industries preferred.
• High School Diploma required; technical education or certifications a plus.
• Microsoft Certification preferred.
Technical Skills:
• Windows 11
• Office 365
• Intune
• Azure
• Active Directory
• Imaging processes
Key Attributes:
• Excellent customer service and communication skills.
• Strong problem-solving ability with a willingness to learn.
• Team-oriented and collaborative mindset.
Interview Process:
• Technical phone screen
• Culture fit interview (Teams)
• On-site meeting
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