Location: NYC (hybrid in-office + remote)
Type: Full-Time
About UsWe’re building the AI Finance Analyst for healthcare operators —designed to help leaders at medical groups and health systems run their business with the same clarity and agility they expect in clinical operations. Our product acts like an embedded analyst, surfacing insights across service lines, contracts, and staffing—without needing deep technical or financial expertise.
In less than a year, we’ve raised $7M from NEA , FPV , and Virtue . We’re now preparing to scale with the next wave of enterprise healthcare customers—and we’re growing the team to do it.
About the RoleWe’re hiring our first non-founder team member in Customer Operations . This isn’t a traditional CS or implementation role. This is a hybrid of strategy, product thinking, and relationship leadership , built for someone who thrives in ambiguity and wants to shape how healthcare leaders interact with AI in their daily work.
You’ll be the main point of contact for our customers , helping translate complex business rules into agent behavior, identifying new use cases for our AI tools, and ensuring our partners see transformative value from Day 1.
Responsibilities:
Why Translucent:We’re building healthcare’s AI financial analyst. We help providers make faster, smarter, and more confident decisions without digging through dashboards or waiting on analyst teams. Backed by top-tier investors, our team combines deep healthcare expertise and technical excellence to reinvent how work gets done in healthcare systems.
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