Customer Service Representative Job at North Bridge Staffing Group, Chicago, IL

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  • North Bridge Staffing Group
  • Chicago, IL

Job Description

Exciting new Customer Service Representative opening with a well-established Non-profit Organization located in the River North neighborhood.

  • Hybrid schedule, 2/3-days a week in office.
  • Temporary: ASAP through end of the year
  • $20-$22/hour based on experience

Job description

We are looking for a customer-oriented service representative. A customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

  • Make outbound membership renewal calls
  • Inbound calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Skills

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Schedule

  • Monday-Friday, 8:30am-5pm

Job Tags

Temporary work, Work at office, Immediate start, Monday to Friday, 2 days per week, 3 days per week,

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