Customer Service Representative Job at Aaron Overhead Doors, Buford, GA

aFJDQjI5UDV0dENES2pyNzJMcVQ2M1pxTkE9PQ==
  • Aaron Overhead Doors
  • Buford, GA

Job Description

We’re looking for a friendly, fast-moving  Customer Service Representative (CSR)who loves helping people, builds rapport quickly, and turns inbound leads into booked appointments.

What You’ll Do:

  • Answer inbound calls, texts, chats, and emails with a warm, professional tone
  • Build rapport fast; ask great questions to understand the customer’s needs
  • Qualify opportunities and  book/schedule service appointments accurately
  • Follow up on inbound leads that didn’t book on the first touch (call, text, email)
  • Document every interaction with clear notes, tags, and outcomes in our CRM
  • Coordinate with the field team to optimize routes, timing, and customer expectations
  • Handle basic pricing questions, explain services, and set next steps
  • Request reviews and ensure a 5-star experience on every job

Compensation:

  • Competitive hourly/base + performance bonuses for booked jobs/conversions
  • Full-time schedule; typical Mon–Fri with occasional rotating Saturdays
  • Paid training, PTO, holidays, and growth path (Senior CSR to Dispatcher to Team Lead)
Compensation:

$40,000 - $52,000 yearly

Responsibilities:
  • Answer inbound calls, texts, chats, and emails with a warm, professional tone
  • Build rapport fast; ask great questions to understand the customer’s needs
  • Qualify opportunities and  book/schedule service appointments accurately
  • Follow up on inbound leads that didn’t book on the first touch (call, text, email)
  • Document every interaction with clear notes, tags, and outcomes in our CRM
  • Coordinate with the field team to optimize routes, timing, and customer expectations
  • Handle basic pricing questions, explain services, and set next steps
  • Request reviews and ensure a 5-star experience on every job
Qualifications:
  • 5+ years in customer service, call center, dispatch, or scheduling (home services a plus)
  • Excellent communication, active listening, and problem-solving skills
  • Comfortable on the phone for most of the day; calm under pressure
  • Strong typing and multitasking (navigate CRM while talking)
  • Tech-savvy with CRMs/phone systems (ServiceTitan, GoHighLevel, CallRail, or similar)
  • Reliable, coachable, and team-oriented; bilingual is a plus
About Company

Aaron Overhead Doors is an employee-first company with a bold mission: to be the best place to work in and around Atlanta. We believe culture isn’t just a buzzword — it’s our foundation, and we protect it fiercely. As a boutique garage door company, we specialize in high-end doors and screens for both residential and commercial clients. We value innovation, doing things the right way, and delivering  wow experiences to our customers — and each other.

We have three locations: Buford, Buckhead, and Milton.

Our Core Values

  • Right Way: Do it right the first time
  • Leadership: Set the tone, raise the bar
  • Innovation: Always be improving
  • Details Matter: Sweat the small stuff
  • Belief in Our Brand: Be a fan and a steward
  • Give Back: Serve others with purpose
  • Have Fun: Laughter is part of the job
  • Positive Culture: Lift the room, daily
  • Believe in Our Heroes: Our customers are the stars
  • Deliver Wow: Blow minds, not budgets
#WHGEN2




Compensation details: 40000-52000 Yearly Salary

PIdec246ce0a42-30492-38390610

Job Tags

Hourly pay, Full time, Saturday,

Similar Jobs

Advanced Technology Services (ATS)

Senior Maintenance Technician Job at Advanced Technology Services (ATS)

 ...better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, Mxico y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fbricas funcionen mejor. Principal Duties/Responsibilities: Performs expert level break-fix... 

Houchens Food Group

Fresh Food Manager Job at Houchens Food Group

 ...Come grow with us! We are North America's largest ESOP. We have a Fresh Food Manager position available at our Crossroads IGA in Bowling Green KY. Full Benefit package available. Pay Range 13.00-18.00 Per Hour Houchenss Food Group, Inc. Fresh Foods Apprentice... 

Pentangle Tech Services | P5 Group

MES Developer Job at Pentangle Tech Services | P5 Group

 ...Job Purpose: The FTPC MES Developer is responsible for the development, configuration, customization, and support of Manufacturing Execution Systems (MES) as part of Factory talk production center(FTPC). The role involves hands on programming, integration with automation... 

Bankers Life

Insurance Specialist Job at Bankers Life

 ...Life, one of the most respected brands in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Professionals. We offer award-winning training, access to mentors, and a workday that can be built around your lifestyle and an opportunity... 

BCforward

Onboarding Specialist Job at BCforward

 ...Anticipated Start Date: 08/04/2025 Duration: Full-Time Employee Travel: None Work Requirement: W2, sponsorship cannot be provided...  ...non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Summary: The positions primary responsibility...