Job Description

We’re looking for a friendly, fast-moving  Customer Service Representative (CSR)who loves helping people, builds rapport quickly, and turns inbound leads into booked appointments.

What You’ll Do:

• Answer inbound calls, texts, chats, and emails with a warm, professional tone
• Build rapport fast; ask great questions to understand the customer’s needs
• Qualify opportunities and  book/schedule service appointments accurately
• Follow up on inbound leads that didn’t book on the first touch (call, text, email)
• Document every interaction with clear notes, tags, and outcomes in our CRM
• Coordinate with the field team to optimize routes, timing, and customer expectations
• Handle basic pricing questions, explain services, and set next steps
• Request reviews and ensure a 5-star experience on every job

Compensation:

• Competitive hourly/base + performance bonuses for booked jobs/conversions
• Full-time schedule; typical Mon–Fri with occasional rotating Saturdays
• Paid training, PTO, holidays, and growth path (Senior CSR to Dispatcher to Team Lead)

$40,000 - $52,000 yearly

• Answer inbound calls, texts, chats, and emails with a warm, professional tone
• Build rapport fast; ask great questions to understand the customer’s needs
• Qualify opportunities and  book/schedule service appointments accurately
• Follow up on inbound leads that didn’t book on the first touch (call, text, email)
• Document every interaction with clear notes, tags, and outcomes in our CRM
• Coordinate with the field team to optimize routes, timing, and customer expectations
• Handle basic pricing questions, explain services, and set next steps
• Request reviews and ensure a 5-star experience on every job

• 5+ years in customer service, call center, dispatch, or scheduling (home services a plus)
• Excellent communication, active listening, and problem-solving skills
• Comfortable on the phone for most of the day; calm under pressure
• Strong typing and multitasking (navigate CRM while talking)
• Tech-savvy with CRMs/phone systems (ServiceTitan, GoHighLevel, CallRail, or similar)
• Reliable, coachable, and team-oriented; bilingual is a plus

Aaron Overhead Doors is an employee-first company with a bold mission: to be the best place to work in and around Atlanta. We believe culture isn’t just a buzzword — it’s our foundation, and we protect it fiercely. As a boutique garage door company, we specialize in high-end doors and screens for both residential and commercial clients. We value innovation, doing things the right way, and delivering  wow experiences to our customers — and each other.

We have three locations: Buford, Buckhead, and Milton.

Our Core Values

• Right Way: Do it right the first time
• Leadership: Set the tone, raise the bar
• Innovation: Always be improving
• Details Matter: Sweat the small stuff
• Belief in Our Brand: Be a fan and a steward
• Give Back: Serve others with purpose
• Have Fun: Laughter is part of the job
• Positive Culture: Lift the room, daily
• Believe in Our Heroes: Our customers are the stars
• Deliver Wow: Blow minds, not budgets

Compensation details: 40000-52000 Yearly Salary

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