Customer Service Representative Job at Aaron Overhead Doors, Buford, GA

aFJDQjI5UDV0dENES2pyNzJMcVQ2M1pxTkE9PQ==
  • Aaron Overhead Doors
  • Buford, GA

Job Description

We’re looking for a friendly, fast-moving  Customer Service Representative (CSR)who loves helping people, builds rapport quickly, and turns inbound leads into booked appointments.

What You’ll Do:

  • Answer inbound calls, texts, chats, and emails with a warm, professional tone
  • Build rapport fast; ask great questions to understand the customer’s needs
  • Qualify opportunities and  book/schedule service appointments accurately
  • Follow up on inbound leads that didn’t book on the first touch (call, text, email)
  • Document every interaction with clear notes, tags, and outcomes in our CRM
  • Coordinate with the field team to optimize routes, timing, and customer expectations
  • Handle basic pricing questions, explain services, and set next steps
  • Request reviews and ensure a 5-star experience on every job

Compensation:

  • Competitive hourly/base + performance bonuses for booked jobs/conversions
  • Full-time schedule; typical Mon–Fri with occasional rotating Saturdays
  • Paid training, PTO, holidays, and growth path (Senior CSR to Dispatcher to Team Lead)
Compensation:

$40,000 - $52,000 yearly

Responsibilities:
  • Answer inbound calls, texts, chats, and emails with a warm, professional tone
  • Build rapport fast; ask great questions to understand the customer’s needs
  • Qualify opportunities and  book/schedule service appointments accurately
  • Follow up on inbound leads that didn’t book on the first touch (call, text, email)
  • Document every interaction with clear notes, tags, and outcomes in our CRM
  • Coordinate with the field team to optimize routes, timing, and customer expectations
  • Handle basic pricing questions, explain services, and set next steps
  • Request reviews and ensure a 5-star experience on every job
Qualifications:
  • 5+ years in customer service, call center, dispatch, or scheduling (home services a plus)
  • Excellent communication, active listening, and problem-solving skills
  • Comfortable on the phone for most of the day; calm under pressure
  • Strong typing and multitasking (navigate CRM while talking)
  • Tech-savvy with CRMs/phone systems (ServiceTitan, GoHighLevel, CallRail, or similar)
  • Reliable, coachable, and team-oriented; bilingual is a plus
About Company

Aaron Overhead Doors is an employee-first company with a bold mission: to be the best place to work in and around Atlanta. We believe culture isn’t just a buzzword — it’s our foundation, and we protect it fiercely. As a boutique garage door company, we specialize in high-end doors and screens for both residential and commercial clients. We value innovation, doing things the right way, and delivering  wow experiences to our customers — and each other.

We have three locations: Buford, Buckhead, and Milton.

Our Core Values

  • Right Way: Do it right the first time
  • Leadership: Set the tone, raise the bar
  • Innovation: Always be improving
  • Details Matter: Sweat the small stuff
  • Belief in Our Brand: Be a fan and a steward
  • Give Back: Serve others with purpose
  • Have Fun: Laughter is part of the job
  • Positive Culture: Lift the room, daily
  • Believe in Our Heroes: Our customers are the stars
  • Deliver Wow: Blow minds, not budgets
#WHGEN2




Compensation details: 40000-52000 Yearly Salary

PIdec246ce0a42-30492-38390610

Job Tags

Hourly pay, Full time, Saturday,

Similar Jobs

Vensure Employer Solutions

Directional Drill Operator/Locator Job at Vensure Employer Solutions

 ...team! Position Summary The Directional Drill Operators / Locators operates horizontal directional drilling equipment in accordance...  .... Knowledge, Skills and Abilities Knowledge of utility depths and placements; general knowledge of construction practices... 

Nutritious Lifestyles

Registered Dietitian Hybrid Job at Nutritious Lifestyles

 ...Grow your career with Nutritious Lifestyles where great nutrition changes lives. Nutritious Lifestyles is hiring Registered Dietitians to join our team supporting our skilled nursing facilities in EL PASO, TX. This is an exciting opportunity for both new... 

The Beyond Collection

Event Manager Job at The Beyond Collection

 ...partners. Our mission is to help our members create impactful events that foster connection, culture, and creativity by providing a...  ...As an Event Manager, you will take ownership of start-to-finish planning and execution of assigned events, ensuring each one aligns with... 

Southwestern Medical Foundation

Communications Intern Job at Southwestern Medical Foundation

 ...Communications Intern(Non-Exempt) Southwestern Medical Foundation Location: Dallas,TX| On-site Duration: Summer 2026| Paid Internship About SouthwesternMedical Foundation Southwestern Medical Foundation is anonprofit organization committed... 

Limitless Axes and Ales

Bartenders Job at Limitless Axes and Ales

 ...greeting our guests and facilitating a live-action axe-throwing training and competition! It will be up to you to create a kick-axe experience that our guests will never forget. This is a high-energy, a detail-oriented position that requires a strong dedication to FUN! We...