Job Description

The Company

Ingles Markets began in 1963 as a single supermarket and has since grown into a regional grocery store chain with just under 200 retail locations operating in 6 southeastern states, a 1.6-million-square foot distribution center, two truck fleets, and a milk processing plant. Ingles Markets’ headquarters and distribution center are located just 15 minutes outside of Asheville, NC in the town of Black Mountain.

The Team

We are a lean team that services 27,000 employees across 6 states. We work hard as a collective team to ensure everything is accomplished, even if it is not in our job description. While we do take things seriously, we like to have fun while we are doing it, so we can create the most impact and difference that we can.

The Position

The Claims Adjuster is responsible for handling claims involving store customers and employees. They will provide quality customer service by expediting the handling of general liability, workers compensation and property damage claims through investigations, evaluations, and negotiations.

Key Responsibilities:

• Coordinate, review, and authorize medical treatments and referrals.
• Investigate claims for compensability utilizing all tools necessary.
• Negotiate settlements while placing business decisions first and foremost.
• Pay lost wages and any ratings, as appropriate.
• Maintain communication with the Safety Department on OSHA-required reporting.
• Ensure claimants return to work smoothly and quickly while complying with any work restrictions.
• Attend legal mediations, hearings, and informal conferences.
• Frequently work closely with claimant attorneys and defense counsel.
• Adequately reserve claims to closure.
• Perform data entry into the appropriate systems.
• Ensure compliance with state filings and deadlines in self-insured states.
• Respond to all correspondence in a timely manner.
• Perform all other duties as assigned.

The Ideal Candidate:

• High School Diploma or equivalent required. Bachelor's Degree in a business-related field and 2+ years of claim handling experience preferred. General Liability experience a plus.
• North Carolina state-issued adjusters license, preferred. If not licensed, new hire must obtain NC license within 6 months of start date, company paid.
• Working understanding of Claim Management Systems.
• Excellent skills with Microsoft Office applications.
• Able to operate various types of office equipment.
• Excellent interpersonal and communication skills, both written and verbal.
• Able to adapt quickly in a dynamic work environment.
• Moderate-to-high stress tolerance.

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