Job Description

Commercial General Liability (CGL) Litigation Specialist

Company: The Hanover Group

Location: Worcester, MA

Pay: 95k - 120 k

Job Type: Full-time, Exempt, Hybrid (2 days in office) This is a full-time, exempt role with a hybrid work schedule (two days in the office) or fully remotely (100%) for those not near a Hanover office.

Summary

Our Claims team is looking for a Commercial General Liability (CGL) Litigation Specialist to manage and resolve complex commercial claims. This is a crucial role that requires a high level of expertise in analysis, investigation, and negotiation. You will handle multi-state claim assignments, often involving complicated coverage and liability disputes that have escalated to legal action. You'll partner with defense counsel and other vendors to reach timely, cost-effective conclusions while maintaining a high level of confidentiality and customer service.

What You'll Do

• Manage and settle CGL litigated cases, including informal hearings, arbitrations, and trials.
• Conduct thorough investigations to analyze statements, testimony, and damages, and identify suspicious claims.
• Act as a technical resource for other adjusters.
• Review and analyze contracts and leases to find risk transfer opportunities.
• Write comprehensive positional coverage letters.
• Manage litigation expenses and maintain a high level of productivity.

What You'll Bring

• Typically 3-5 years of Commercial General Liability Litigation experience with an insurance carrier.
• Bachelor’s degree or equivalent experience; industry designation is preferred.
• Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits.
• Excellent negotiation, organizational, and time management skills.
• Strong written and verbal communication skills with the ability to build constructive working relationships.
• A strong understanding of applicable statutes, regulations, and case law.
• The ability to think critically, anticipate problems, and develop timely solutions.
• Experience with computer software, including MS Office.

Why Join Us?

At The Hanover Group, we invest in our employees' careers. We offer on-the-job training, personalized coaching, and a robust learning and development program to support you every step of the way. We also provide a comprehensive benefits package, including medical, dental, vision, a 401K with a company match, tuition reimbursement, PTO, and flexible work arrangements.

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