Job Description

Centralized Scheduling Coordinator

📍 Las Colinas | 🕒 Full-Time | 💼 Exempt – Salary

Are you passionate about supporting individuals with intellectual and developmental disabilities (IDD) through efficient and person-centered scheduling? Join our team as a Centralized Scheduling Coordinator and help ensure our care teams are empowered to deliver exceptional services.

About the Role

As a Centralized Scheduling Coordinator , you’ll be responsible for creating and maintaining staffing schedules across multiple group homes, day programs, and service locations. You’ll play a key role in ensuring adequate coverage, minimizing overtime, and supporting staff satisfaction—all while aligning with client needs and regulatory standards.

What You’ll Do

• Develop daily, weekly, and monthly schedules for DSPs, nurses, and other care staff.
• Coordinate appointments for medical, behavioral health, therapy, and other services.
• Communicate appointment details to staff, individuals served, guardians, and transportation providers.
• Monitor staffing levels and respond to last-minute scheduling needs.
• Collaborate with program managers to support person-centered scheduling.
• Use scheduling and EHR software to track services and staff assignments.
• Maintain accurate service records in compliance with Medicaid and agency guidelines.
• Support audits, reporting, and quality assurance activities.

What We’re Looking For

Required:

• Bachelor’s degree
• 1–2 years of experience in scheduling, administrative support, or care coordination
• Strong communication and organizational skills
• Proficiency in Microsoft Office and scheduling/EHR software
• Understanding of HIPAA and confidentiality standards

Preferred:

• Experience in IDD services, behavioral health, or human services
• Familiarity with Medicaid billing and documentation standards
• Knowledge of electronic health records (e.g., Therap, Foothold AWARDS)

Core Competencies:

• Excellent time-management and attention to detail
• Strong interpersonal skills
• Ability to manage competing priorities under pressure
• Commitment to person-centered care

Work Environment

• Hybrid role: Minimum 3 days in-office
• Occasional travel (up to 10%) to residential and day sites
• On-call rotation for after-hours scheduling support

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