Call Center Representative Job at Vertisystem, Stanford, CA

aWh5SDN0YjV2OWFBS2ovNjNiaVU0SGx1TlE9PQ==
  • Vertisystem
  • Stanford, CA

Job Description

Notes:

  • Location Address: Forsythe Hall, 275 Panama Street, Stanford, CA 94305
  • Remote/onsite/hybrid: Onsite
  • Duration of project (start and end date): As soon as possible (dependent on onboarding/training schedule) / 3 months to ongoing15-Sep-2025 - 14-Dec-2025
  • Pay Rate: $25.11 [25.89]
  • Number of hours per week: 40
  • Shift timing/schedule: Depends on need of department – we are open 24/7
  • Will this role extend or possibly convert to a Stanford FTE? Yes
  • Top 3 requirements to hire? 4 years Call center experience, flexibility, type 35 wpm

Job Summary:

Telecommunications Attendants serve as the primary contact for calls across the Client’s University, Medical Center, Children’s Hospital, and SLAC. They manage high volumes of incoming calls, provide directory assistance, connect callers, establish conference calls, and operate paging systems. A critical responsibility is handling emergency communications, including dispatching medical response teams and supporting off-hours operations.

Key Responsibilities:

  • Answer, process, and direct calls; provide directory and system support.
  • Page doctors/staff, announce medical pages, and assist with doctor-patient communications.
  • Dispatch emergency teams for medical alerts (e.g., cardiac arrest, trauma, fire, chemical spills).
  • Support off-hours operations for Client entities.
  • Maintain directories, databases, reports, and system diagnostics.
  • Mentor and train co-workers; contribute to process improvements.
  • Ensure adherence to safety and operational procedures.

Requirements:

  • Customer service experience with high call volume, preferably in medical/university settings.
  • Strong communication, telephone etiquette, and English proficiency.
  • Ability to interact professionally with staff at all levels.
  • Skilled in tact, diplomacy, and working under pressure.
  • Proficiency in telecommunications systems, paging systems, MAC/DOS, and typing (40–50 WPM).
  • Team-oriented with knowledge of Client operations, dispatch procedures, and medical terminology.

Job Tags

Immediate start, Remote work, Shift work,

Similar Jobs

LabCorp

Medical Laboratory Scientist Job at LabCorp

 ...Professional? Are you looking to looking to embark on a new challenge in your career, or start your career in Clinical Lab Science? If so, LabCorp wants to speak with you about exciting opportunities to join our 2nd shift core lab and blood bank team at Ascension St. Thomas... 

CyberCoders

Drywall Project Manager - Relocation Available! Job at CyberCoders

 ...quality of materials Qualifications ~ Bachelor's Degree in Construction Management (preferred)~3+ years commercial drywall experience ~3+ years Project Management experience ~ Experience with EIFS, stucco, acoustics, metal framing preferred ~ Strong... 

Robert Half

HR Recruiter Job at Robert Half

Description We are looking for a skilled HR Recruiter to join our team on a contract basis in Lewisville, Texas. The ideal candidate will excel in managing the full recruitment lifecycle, from sourcing candidates to onboarding. This role requires a proactive individual... 

Consentium Search, THE Environmental, Health and Safety Recr...

Corporate Safety Manager Job at Consentium Search, THE Environmental, Health and Safety Recr...

 ...Corporate Safety Manager in Corona, CA, Job 1819 Safety Manager Role Summary The Safety Manager is a critical, high-impact leadership role responsible for establishing and driving an enterprise-wide safety strategy in a construction environment. This leader... 

Merchants Mortgage & Trust Corporation

Loan Originator Job at Merchants Mortgage & Trust Corporation

 ...Denver, Colorado. MMTC specializes in short term residential bridge loans for Fix & Flip investors, commercial loans, construction loans...  ...All necessary equipment provided to work remote or in office Benefits package including Medical, Dental and Vision Plans,...