Job Description

Position: Call Center Representative

Location: Richmond, Virginia

6-month Contract-to-Hire

Pay Rate: $17-$21 Hourly Based On Experience

Looking to HIRE RIGHT AWAY!

Position Overview

Our client is seeking Call Center Representatives to join their team at public utilities call center in the Richmond area. This role involves providing exceptional customer service by handling inquiries and requests related to essential utility services.

Key Responsibilities

• Answer inbound calls regarding gas, water, trash, wastewater, and streetlight services .
• Assist customers with billing inquiries , starting or stopping services , and reporting issues .
• Make outbound calls to follow up on previous requests and ensure resolution.
• Accurately document customer interactions and update account information in the system.
• Provide clear, courteous, and professional communication to resolve customer concerns promptly.

Qualifications

• Previous experience in customer service or call center environment preferred.
• Strong verbal communication and active listening skills.
• Ability to navigate computer systems and maintain accurate records.
• Problem-solving skills and a customer-first mindset.
• High school diploma or equivalent required.

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