Bilingual Customer Service Representative Job at Comptech Associates, Phoenix, AZ

aWhTQjJkdnd2OUtKTGpYLzNidVg3bmRnTnc9PQ==
  • Comptech Associates
  • Phoenix, AZ

Job Description

Job Title: Bilingual Spanish/English Customer Service Representative

Location: Phoenix AZ USA 85027

Duration: 6 Months (Temp to Perm opportunity)

Job hours: 40 hours - 7:30am-8:00pm Central Time

Job schedule: 5 days in office- Some Saturday hours may be required.

Interview process: Virtual interview

BILINGUAL SPANISH/ENGLISH CANDIDATES ONLY

Job Summary:

The CWB Representative role supports the CWB (Client Workplace Benefits) contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited to:

Responsibilities

• Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment

• Assume ownership and timeliness in handling callers’ requests in an efficient, accurate and professional manner

• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)

• Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries

• Maintain performance and quality standards

• Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience

• Ability to learn the basic concepts of personal lines insurance principles and Client and Combined products offered to our CWB customers

• Work collaboratively with team members, and business partners to provide a positive customer experience for our caller

• Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed

• Assist with special requests as needed.

• Complete additional tasks and other projects/duties as assigned

Qualifications

• Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.

• 1-3 years experience of Insurance background

• Customer- focused mindset and dedication to providing exceptional service to employees

• Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!

• Outstanding, effective, and service focused communication skills, both verbal and written

• Proficient in computer skills, multi-application navigation and multi-tasking

• Accepts accountability.

Job Tags

Permanent employment, Temporary work, Work at office, Shift work, Weekend work, Saturday,

Similar Jobs

KODIAK Construction Recruiting & Staffing

Plumber-Pipe Fitter Instructor (Commercial Construction) Job at KODIAK Construction Recruiting & Staffing

PlumberPipe Fitter Instructor (Commercial Construction) Location: Largo, FL. Pay: $75,000 $110,000 per year (based on experience) Full-Time | On-Site Build the Future. Teach Excellence. Leave Your Legacy. Are you an experienced commercial plumber or pipe...

Teoresi Group

Model Based SW Engineer Job at Teoresi Group

 ...product and process development. We are always looking for new talents and highly specialized professionals, more specifically for: Model-Based Software Engineer Requirements: Bachelors Degree in Computer/Electronic/ Engineering or higher; Strong programming... 

BHE GT&S

Gas Measurement Specialist Job at BHE GT&S

BHE GT&S JOB DESCRIPTION BHE is seeking a Gas Measurement Specialist for our Leidy Station in Renovo, PA RESPONSIBILITIES Install, operate, maintain, repair, and test diaphragm, rotary and turbine type positive displacement meters, orifice meter gauges...

Comprehensive Level One Staffing

Locum Interventional Radiologist Job at Comprehensive Level One Staffing

 ...M-F Locum IR - NO WEEKEND CALL & Flexible Shifts (PA) Location: Western Pennsylvania Area Employment Type: Locum Tenens An excellent Locum Tenens opportunity for a Board Certified Interventional Radiologist at an established Acute Care Hospital in Western... 

Handy Finance

Senior Salesforce Developer Job at Handy Finance

 ...Leading Australian Fintech Expanding into the US Handy Finance is one of Australias leading fintech companies, recognized in the Deloitte Fast Tech 50 for the past four consecutive years. Handy Finance is built on innovation, customer-first lending solutions, and a...