Job Description

Our client a company that specializes in managing hotels and resorts is seeking to hire an Assistant Hotel General Manager for a brand-new hotel that opened in Brookfield, WI in 2024. This is a direct hire (full-time position) that pays $70K-$80K based on relevant experience and includes a generous benefits package. In this position you will be required to be part of the on-call schedule and/or work nights and weekends depending on the needs of the hotel.

Key Responsibilities:

In this role you will be responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. You will be assisting the General Manager in leading the team in the development and implementation of property-wide strategies, ensure implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and building relationships with key customers.

Operational & Financial Management of the Property

• Ensures that all brand standards are being maintained in each area of the property and all team members meet or exceed all brand requirements.
• Ensures a viable key control program is in place.
• Maintains current licenses and permits as prescribed by local, state, and federal agencies. Provides a safe working environment in compliance with OSHA/SDS.
• Oversees all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Performs required annual Quality audit with GM.

Supporting the Management and Development of Departmental Teams

• Stays readily available/approachable for all employees.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals.
• Makes sure that staffing levels are appropriate to exceed guest expectations.
• Assists team supervisors with constructive coaching and counseling and solicits feedback for continuous improvement.
• Extends professionalism and courtesy to guests at all times while managing the guest experience.
• Motivates and encourages staff to solve guest and employee related concerns.
• Ensures orientations for new team members are thorough and completed in a timely fashion.
• Takes proactive approaches when dealing with employee concerns.
• Ensures property hiring practices comply with I-9, ADA and EEO requirements and strives for a culturally diverse workplace.

Qualifications

• 1+ years of experience as an Assistant General Manager, Director of Operations, Director of Rooms at a hotel OR 3+ years of experience as a Front Office Manager, Hotel Food and Beverage Manager, or similar position.
• Must have previous experience in a Supervisor or Management position.
• Previous experience working with other divisions inside a hotel such as housekeeping, dining/beverage, operations, restaurant, or maintenance preferred.
• Excellent communication skills with the ability to resolve issues for hotel guests and internal hotel employees.
• Must be flexible to work days, evenings, weekends. and holidays as needed.
• Knowledgeable of all aspects of hotel operations.
• A passion for providing exceptional quality of service to make our guests experience a memorable one.

Benefits Offered

• 401(k) with employer matching
• Healthcare insurance and prescription drug coverage
• Dental insurance
• Vision insurance
• Flexible/dependent-care spending accounts
• Life insurance and supplemental life insurance
• Short/long-term disability insurance
• Employee Assistance Program
• Paid holidays, vacation, and PTO
• Tuition reimbursement program
• Discounted hotel rooms for associates and family
• Health & wellness programs
• Best in class learning and development
• Travel discounts
• Domestic Partner coverage

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