Job Description

Account Manager - Industrial Equipment Sales & Customer Support

Since 1980 Star Industries has been the leading manufacturer of heavy-duty equipment attachments for the construction and building industry. Some of the largest equipment owners and operators in the United States and Canada use our innovative attachments to improve productivity, save time and reduce both capital and labor costs. Star Industries culture is top-notch, and we practice the fundamentals of a great work environment. We believe our success ultimately depends on the people that make up our company. We are fanatical about safety. We honor our commitments. We show meaningful appreciation. We treat each other like family. We find a way.

Job description

Star Industries is seeking an experienced, dynamic, and customer-focused Account Manager to join our growing team. The Account Manager will be the primary point of contact for existing and potential customers in the construction industry. This individual will be responsible for managing and nurturing key client relationships, handling incoming calls, processing customer orders, managing and tracking customer issues, preparing quotes, and ensuring orders are processed accurately in our CRM system, Business Central 365. The ideal candidate will have a solid background in industrial equipment rentals or sales, with a thorough understanding of construction equipment such as skid steers, telehandlers, forklifts, and attachments.

Job Responsibilities

· Product Knowledge : Utilize expertise in construction equipment (such as skid steers, telehandlers, and forklifts) and Star Industries products to advise customers, answer technical questions, and offer solutions that best fit their needs.

· Customer Interaction : Answer incoming calls, respond to customer inquiries, and manage customer orders. Provide expert guidance on product selection, pricing, and availability of heavy-duty attachments, including Trash Skips, Augers, Buckets, Loading Platforms, Hoppers, and JIB Booms.

· Order Management : Process customer orders accurately, ensuring all details are entered correctly into Business Central 365. Work with internal teams to track the status of orders and provide timely updates to customers.

· Quote Preparation : Prepare accurate and detailed quotes for existing customers and the Sales department. Ensure quotes are tailored to customer specifications and market conditions.

· Sales & Business Development : Identify opportunities for upselling or cross-selling additional products to existing customers. Assist the Sales department in closing deals and providing support during the sales process.

· CRM Management : Maintain up-to-date customer records, including orders, interactions, and follow-up actions in Business Central 365 CRM. Ensure all communication and relevant information are accurately logged for effective tracking.

· Customer Issue Resolution : Track and manage customer issues to resolution, ensuring customer satisfaction. Resolve product or service-related concerns in a timely manner, collaborating with cross-functional teams when needed.

· Follow-Up : Proactively follow up with customers to ensure satisfaction, encourage repeat business, and maintain long-term relationships. Track client orders, delivery schedules, and post-sale support needs.

· Perform other related duties as required or directed : Adapt to changing business needs and contribute to projects or tasks as necessary to support the team and company goals.

Job Requirements

· Industry Experience : A minimum of 3-5 years of experience in industrial equipment rentals or sales, particularly in the construction equipment sector. Familiarity with construction equipment such as skid steers, telehandlers, forklifts, and related attachments is required.

· Technical Acumen : Strong understanding of heavy-duty construction equipment and attachments, including the ability to troubleshoot and provide product recommendations.

· Communication Skills : Strong verbal and written communication skills. Ability to build relationships and work effectively with both internal teams and external customers.

· CRM Experience : Proficiency in using CRM systems, specifically Business Central 365 or similar platforms, to manage customer data, orders, and sales activities.

· Team Collaboration : Strong team player who can work well with other departments, including production, engineering, and logistics, to meet customer needs.

· Organizational Skills : Ability to prioritize tasks, manage multiple customer accounts, and meet deadlines in a fast-paced environment.

· Problem-Solving : Excellent analytical and problem-solving skills, with the ability to resolve customer issues efficiently and effectively.

· Excellent Attendance : A strong commitment to maintaining excellent attendance and punctuality to ensure smooth operations and reliable customer service.

• · Travel : Some travel may be required for customer visits, trade shows, and industry events.

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